Shipping & refunds

Please be advised that due to Covid-19 there may be some shipping delays with USPS. 

We ship three days a week, Our shipping days are Monday, Wednesdays, and Saturday. We use USPS ground 3-day shipping for all orders. Please see the example below for shipping days. 

If you place your order on Sunday your order will be shipped on the following Monday. If you place your order on Wednesdays after our business hours your order will be shipped on the following Saturday. 

Our hours of operation are Monday - Saturday from 10 am to 5 pm. Any orders that are placed after hours will be shipped out on our next shipping day. 

Please be sure to double-check your address when ordering. If you enter incorrect information for your shipping address that is out of our control.  If your package is delivered to the wrong location that remains out of our control. There will be no refund and or reshipping of items. You will have to place another order. 

If you place your order and forget to add the current promo code, you have to place another order to use it. We can not cancel any orders due to forgetting to add any promotional codes. 

All refunds will be handle case by case. If products arrive at your home damaged please email aprildoss@cassicare.com with photos and details of the damage. 

Once your order has been picked up by USPS, it is no longer Cassi Care's responsibility. If you track your order and it states that your package has been delivered, 1st check the shipping address that you provided then contact your local US Post Office.